The Looking Glass
“The truth stands quietly in the looking glass, waiting for those who are brave enough to look it in the eye.”
The Looking Glass
How Real Can Brands Keep It Before They Go Too True?
This episode examines the increasing trend of brands embracing "authenticity" in their marketing strategies, highlighting both its perceived benefits and significant risks. It illustrates two main pitfalls: first, the negative repercussions when brands superficially engage with serious social issues, as exemplified by a notorious soda company's misstep. Second, it cautions luxury brands against injecting reality into their carefully crafted escapist narratives, emphasizing that consumers pay for the fantasy, not real-world inconveniences. Ultimately, it underscores the critical need for brands to carefully consider their core identity and the compatibility of "authenticity" with their market position before attempting to "get real."
Welcome to the Deep Dive. Today we're plunging into, well, the fascinating and sometimes pretty perplexing world of brand authenticity. You know, is it really about building a genuine connection or is it sometimes just the latest marketing trick? A sales shtick.
SPEAKER_00:Yeah. Sick question.
SPEAKER_01:Because look, some people definitely see it as a trick, but our research shows there are legions out there buying it, really connecting with it.
SPEAKER_00:That's right. And you see brands being pushed now, encouraged to get real about life.
SPEAKER_01:Get real. What does that actually mean in practice?
SPEAKER_00:Well, it means things like telling more honest, more relatable stories and sometimes even, you know, taking quite earnest positions on weighty real world issues. Weighty issues. Big shift. Yeah. And it can It can be risky.
SPEAKER_01:Okay. So that's our mission for this deep dive then. Let's explore this seriously delicate balance brands have to strike. Because, I mean, the material we've looked at is pretty clear. Overdoing it or just doing it badly can be a major threat to a brand's hard-won reputation.
SPEAKER_00:Absolutely. It can blow up in their faces.
SPEAKER_01:So we're going to unpack two, let's call them thorny pitfalls, where brands can really fall face first if they get a bit too authentic for their own good.
SPEAKER_00:Okay. Sounds good.
SPEAKER_01:Right, love jumping to the first one, pitfall number one. Yeah. And it's a stark example. I think many of you listening will probably remember it instantly. Oh,
SPEAKER_00:I think I know the one you mean.
SPEAKER_01:That soda company, the one that decided to take on a heavy social justice issue in an ad.
SPEAKER_00:Yeah, that one.
SPEAKER_01:We don't even need to say the brand name, do we? The shadow it's shame casts is still pretty long.
SPEAKER_00:It really is. A textbook case.
SPEAKER_01:And the result. Our sources call it a buzzsaw of confusion and scorn. Amplified like 10,000 times across social media.
SPEAKER_00:Yeah, the amplification is key there. It spreads like wildfire.
SPEAKER_01:But why? What's the actual mechanism? Why did it go so wrong?
SPEAKER_00:Well, that's the crucial part, isn't it? When brands try to engage with these big real world issues, they've really, really got to tread carefully.
SPEAKER_01:Carefully how?
SPEAKER_00:Carefully. Right. Yeah.
SPEAKER_01:Yeah.
SPEAKER_00:And it really should be obvious. But trying to get real by slapping these laughably superficial solutions onto serious social problems, that's just a recipe for ridicule.
SPEAKER_01:So the intention might seem noble on the surface.
SPEAKER_00:Maybe. But brands need to approach these weighty issues with a cautious, studied sincerity. They need to do their homework before they go charging in however good they think their intentions are.
SPEAKER_01:That clarity on the why is so important, isn't it?
SPEAKER_00:Absolutely.
SPEAKER_01:Because for you listening, this isn't just some abstract case study. It really shows the true cost, the lasting damage when those intentions are misjudged so publicly.
SPEAKER_00:Yeah. When authenticity just doesn't ring true, it backfires badly.
SPEAKER_01:Okay. So that's pitfall one. this social justice misstep, trying too hard to be real about stuff that's way outside your lane. But what about the other end of the spectrum? What about brands whose whole point is kind of the opposite of gritty reality?
SPEAKER_00:Ah, you mean luxury brands.
SPEAKER_01:Exactly. High-priced luxury. Where does authenticity fit in there, if at all?
SPEAKER_00:Well, traditionally it doesn't. Not in the same way. I mean, think about it. So many of these brands, they profit handsomely from a seductive escapism
SPEAKER_01:Escapism.
SPEAKER_00:Yeah, it's like they've mastered it like a science. Practice like an art. Their whole promise is about offering this rarefied world of easy elegance and carefree possibility. It's a world many of us find both pretty irresistible.
SPEAKER_01:So we're paying for the dream.
SPEAKER_00:Essentially, yes. You're paying you so much more for that feeling, for them to whisk us away from the everyday grind.
SPEAKER_01:Makes sense.
SPEAKER_00:And let's be honest, very few of us really want to see our, you know, gilded baubles burst by the monotony and occasional brutality of life as it's too often really lived.
SPEAKER_01:Right. You don't buy a Rolex to be reminded of taking the bins out.
SPEAKER_00:Exactly. So for these kinds of brands, opening the hatch to let the real world in is rarely, if ever, wise. It kind of breaks the spell.
SPEAKER_01:That's a really strong point. But hang on. Don't some luxury brands kind of flirt with reality. You see campaigns that feel a bit edgier, maybe.
SPEAKER_00:Ah, but that's usually very carefully managed. Our sources point this out. Yes, some high-end brands have flirted with reality, but it's almost always what they call a griddly, choreographed facsimile of the real world.
SPEAKER_01:A facsimile, so like fake realness.
SPEAKER_00:Kind of, yeah. It looks a bit gritty. Maybe a model looks a bit less polished or the setting is slightly unexpected, but it's still totally controlled. It's still aspirational.
SPEAKER_01:Ah, okay, so it's like Giving a nod to reality without actually letting it spoil the fantasy.
SPEAKER_00:Precisely. It's that delicate balance again. Close enough to relate to it, but far enough to escape from it. Got it. So the key lesson there really for luxury branding is pretty clear from the research. Yeah. Keep real life at a long arm's length if you're in the luxury branding business. Protect the dream.
SPEAKER_01:And what does that tell you, the listener, about your own expectations? Do you want your fancy stuff to be grounded or do you want it to be pure fantasy? It's interesting to think about.
SPEAKER_00:Very.
SPEAKER_01:OK, so let's try and bring this all together. What we've seen in this deep dive is that, yes, keeping it real can yield some brands a stash of enviable currency. Authenticity can work.
SPEAKER_00:It can.
SPEAKER_01:But it's very far from risk free. It's a high stakes game.
SPEAKER_00:Definitely. And navigating it successfully demands some really critical thinking from brands. The sources lay out a few key things.
SPEAKER_01:Like what?
SPEAKER_00:Well, first, Keep a close eye on your core promise. What are you actually selling? Is it reality or escapism or something else?
SPEAKER_01:Okay. Know thyself.
SPEAKER_00:Exactly. Yeah. And be honest with yourself about the kind of issues your brand can credibly embrace. Do you actually have the right or the background to talk about certain things?
SPEAKER_01:Right. Don't just jump on a bandwagon.
SPEAKER_00:No. And question the compatibility of fantasy and reality for your specific brand. What works for one won't work for another.
SPEAKER_01:Especially the luxury versus mainstream difference we talked about. For
SPEAKER_00:sure. And finally, always stay forever mindful of going too true for Yeah.
SPEAKER_01:You
SPEAKER_00:might alienate people if you shatter the image they bought into.
SPEAKER_01:Wow. Okay. So it's complex. The stakes are high. The potential for getting it wrong is huge.
SPEAKER_00:It really is. That tie rope image is pretty accurate.
SPEAKER_01:So this deep dive has really shown us that delicate line brands have to walk with authenticity. And yeah, the very real dangers if they stumble. Thank you for joining us on this.
SPEAKER_00:Now here's something for you to think about as you go about your day. Look at the brands around you. Which ones do you feel are getting that authenticity balance right? And which ones maybe should have kept real life in a long arm's length? What does your gut reaction tell you about that whole compatibility of fantasy and reality in the branding world we all live in?
